Engwe Support-Center

Do you have any questions? Let's help!

For better and faster service, please write the email subject as follows:Order number + Country (EU country) + Type of problem (shipping information, quality problem, other problems). For example, if you are from Italy and want to know the shipping information, the email subject should be: ExxxxxxxxxxCN, Italy, Shipping Information. strong>

Note: We recommend that you contact us directly via our service email with the required photos or videos.

E-mail: service@engwe-bikes.com

Do you have questions? We're here to help!
Call us at:
+39 800776809 (English)
Opening hours: 9:00 a.m. - 6:00 p.m. (GMT+1 time), Mon - Fri
+33 805980036 (French)
Opening hours: 9:00 a.m. - 6:00 p.m. (GMT+1 time), Mon - Fri