Privacy Policy

DATA PROTECTION

We take your privacy seriously and this privacy policy explains how engwe-bikes-eu.com (collectively “we”, “us” or “our”) collects, uses, shares and processes your data.

Collection and use of personal data

Personal data is information that can be used to directly or indirectly identify you. Personal data also includes anonymous data that is linked to information that can be used to directly or indirectly identify you. Personal information does not include information that has been irrevocably anonymized or aggregated so that, whether in combination with other information or otherwise, it no longer enables us to identify you.

Promoting safety and security

We adhere to the principles of lawfulness, legitimacy and transparency, use and process as little data as possible within a limited framework and take technical and administrative measures to ensure the security of data. We use personal information to verify accounts and user activity and to promote security, such as by monitoring fraud and investigating suspicious or potentially illegal activities or violations of our terms or policies. This processing is based on our legitimate interest in ensuring the security of our products and services.
Here is a description of the types of personal information we may collect and how we may use it:

What personal data we collect

ⅰ. Data provided by you:
We collect the personal information you provide when you use our products and services or otherwise interact with us, such as when you create an account, contact us, respond to an online survey, use our online help, or use our online chat -Use tool. If you make a purchase, we will collect personal information in connection with the purchase. This information includes your payment information, such as your credit or debit card number and other card information, as well as other account and authentication information, as well as billing, shipping and contact information.
ⅱ. Data on the use of our services and products:
When you visit our website/application, we may collect information about the type of device you use, your device's unique identifier, your device's IP address, your operating system, the type of Internet browser you use, usage information and diagnostic information, and location information from or through the computers, phones or other devices on which you install or access our products or services. When available, our Services may use GPS, your IP address and other technologies to determine the approximate location of a device so that we can improve our products and services.

How we use your personal data

In general, we use personal information to provide, improve and develop our products and services, to communicate with you, to provide you with targeted advertising and services, and to protect ourselves and our customers.
ⅰ. Provision, improvement and further development of our products and services:
We use personal information to provide, improve and develop our products, services and advertising. This includes using personal data for purposes such as data analysis, research and audits. This processing is based on our legitimate interest in providing you with products and services and ensuring business continuity. If you participate in a contest or other promotion, we may use the personal information you provide to administer those programs. Some of these activities may be subject to additional rules that may provide further information about how we use personal information. We therefore recommend that you read these rules carefully before participating.
ⅱ. Communication with you:
Subject to your prior express consent, we may use personal information to send you marketing communications regarding our own products and services, communicate with you about your account or transactions and inform you about our policies and conditions. If you no longer wish to receive email communications for marketing purposes, please contact us to unsubscribe. We may also use your data to process and respond to your inquiries when you contact us. Subject to your prior express consent, we may share your personal information with third party partners who may send you marketing communications regarding their products and services. Subject to your prior express consent, we may use personal information to personalize your experience with our products and services and on third party websites and applications and to determine the effectiveness of our advertising campaigns.
NOTE: For any uses of your information described above that require your prior express consent, please note that you may withdraw your consent by contacting us.

Definition of “cookies”

Cookies are small pieces of text used to store information in web browsers. Cookies are widely used to store and receive identifiers and other information on computers, phones and other devices. We also use other technologies for similar purposes, including data that we store on your web browser or device, identifiers associated with your device, and other software. In this cookie statement, we refer to all of these technologies as “cookies.”

Disclosure of personal data

We make certain personal information available to strategic partners who work with us to provide our products and services or to assist us in marketing to customers. We only share personal information with these companies to provide or improve our products, services and advertising; Your data will not be passed on to third parties for their own marketing purposes without your prior express consent.

Disclosure or storage, transfer and processing of data

ⅰ. Fulfillment of legal obligations:
Due to the mandatory laws of the European Economic Area or the country in which the user is resident, certain legal actions exist or have occurred and certain legal obligations must be fulfilled. Treatment of personal data of EEA residents --- As described below, if you reside in the European Economic Area (EEA), our processing of your personal data is legitimate: Whenever we need your consent to process your personal data, we will do so in accordance with Article 6(1). the General Data Protection Regulation (EU) (“GDPR”).
ⅱ. For the purpose of appropriate implementation or application of this article:
We may share personal information with any of our affiliated companies. In the event of a merger, reorganization, acquisition, joint venture, assignment, spin-off, transfer or sale or disposition of all or a portion of our business, including in connection with any bankruptcy or similar proceeding, we may and may transfer all personal data to the respective third party. We may also disclose personal information when we determine in good faith that disclosure is reasonably necessary to protect our rights and exercise available remedies, enforce our terms and conditions, investigate fraud, or protect our operations or our users.
ⅲ. Legal compliance and security or protection of other rights
We may be required to disclose personal information by law, legal process, litigation and/or requests from public and government authorities within or outside your country of residence. We may also disclose personal information if we determine that disclosure is necessary or appropriate for national security, law enforcement or other matters of public importance.

Your rights

We take reasonable steps to ensure that your personal information is accurate, complete and up-to-date. You have the right to access, correct or delete the personal information we collect. You also have the right to restrict or object to further processing of your personal data at any time. You have the right to receive your personal data in a structured and standardized format. You can lodge a complaint about the processing of your personal data with the relevant data protection authority. To protect the privacy and security of your personal information, we may request information from you to confirm your identity and your right to access that information, as well as to locate and provide you with the personal information we hold. There are cases where applicable laws or regulatory requirements allow or require us to refuse to provide or delete some or all of the personal data we hold. You can contact us to exercise your rights. We will respond to your request within a reasonable time frame, but in any event less than 30 days.

Third-party websites and services

If a customer links to a third party website that has a relationship with us, we assume no obligation or responsibility for that policy based on the third party's privacy policy. Our website, products and services may contain links to, or provide you with the opportunity to access, third party websites, products and services. We are not responsible for the privacy practices of these third parties, nor are we responsible for the information or content contained in their products and services. This privacy policy applies solely to information we collect through our products and services. We encourage you to read the privacy policies of third parties before using their websites, products or services.

Changes to this privacy policy

We may change this privacy policy periodically to, among other things, keep pace with new technologies, industry practices and regulatory requirements. Your continued use of our products and services after the effective date of the Privacy Policy will constitute your acceptance of the revised Privacy Policy. If you do not agree to the revised Contact Privacy Policy, please refrain from using our products or services and contact us to close any accounts you may have created.