We are here to help!
Engwe has partnered with reputable bike shops worldwide who are willing and able to assist you with service and repairs. Check out our certified partners to see if there is a location near you!

Please note:
If you have any problems with your Engwe eBike, please contact our customer support team before contacting partner stores. Our team will help you diagnose the problem and coordinate any parts and/or instructions you may need prior to engaging a certified partner.

Regardless of whether your eBike is within the warranty period, you will have to bear the repair costs yourself if you go to an ENGWE partner store without our authorization. If you would like to receive free maintenance services from ENGWE partners, please contact us and we will issue you a free warranty ticket.

Bicycle shops that have partnered with Engwe eBikes are not authorized to accept products on behalf of Engwe. Please do not use any of these locations as your return address. Any unauthorized shipping arrangements to these stores are the responsibility and expense of the customer and will not be reimbursed by Engwe.

Customer Support Team: service@engwe-bikes.com