SHIPPING CONDITIONS

If you have any concerns about your order, please feel free to contact us at service@engwe-bikes.com.

Engwe offers free DPD shipping on eligible orders.

Remote areas and islands are not within the delivery area.

SHIPPING:

All orders are shipped from EU warehouse depending on your location (except some accessories). We offer FREE shipping on all eligible orders. Once your order is placed, you can start tracking your shipment two days later using the following link: https://www.17track.net/zh-cn , and you should receive your order in about 7-10 business days. Please refer to the table below for the countries we ship to and the estimated delivery time.

Shipping country	Estimated delivery time	Cost
United States	3-7 working days	Free Shipping
France	7-10 working days	Free Shipping
Germany	7-10 working days	Free Shipping
Italy	7-10 working days	Free Shipping
Austria	7-10 working days	Free Shipping
Belgium	7-10 working days	Free Shipping
Bulgaria	7-10 working days	Free Shipping
Croatia	7-10 working days	Free Shipping
Czech Republic	7-10 working days	Free Shipping
Denmark	7-10 working days	Free Shipping
Estonia	7-10 working days	Free Shipping
Finland	7-10 working days	Free Shipping
Greece	7-10 working days	Free Shipping
Hungary	7-10 working days	Free Shipping
Ireland	7-10 working days	Free Shipping
Latvia	7-10 working days	Free Shipping
Lithuania	7-10 working days	Free Shipping
Luxemburg	7-10 working days	Free Shipping
Malta	NO	NO
Netherlands	7-10 working days	Free Shipping
Poland	7-10 working days	Free Shipping
Portugal	7-10 working days	Free Shipping
Romania	7-10 working days	Free Shipping
Slovakia	7-10 working days	Free Shipping
Slovenia	7-10 working days	Free Shipping
Spain	7-10 working days	Free Shipping
Sweden	7-10 working days	Free Shipping

 

*A notice:
Estimated delivery time is only an estimate for domestic shipping time based on our experience and does not include processing time.
● Processing Time: For "In Stock" products, it typically takes 1-2 business days for our warehouse to complete shipping preparation after the order is placed. Tracking updates may take additional time after the tracking number is created.
● Delivery time: Final delivery time may vary and depends on your local shipping provider. After placing your order, please allow 2 days for processing before tracking your shipment at https://t.17track.net/en and you should receive your order in approximately 3-7 business days.

TRACK YOUR ORDER:
● When your order ships from our warehouse, we will send an email to the email address you left when ordering with your tracking information.
● If you do not receive this email or have any questions about shipping, please contact us at service@engwe-bikes.com.

FOR PRE-ORDERED E-BIKES:
Occasionally we offer PRE-ORDERS on the product page. Please see the product page for detailed information on PRE-ORDER delivery time.
If you have any questions or concerns, please feel free to contact our customer service team at service@engwe-bikes.com.
Thank you!