If you have any concerns about your order, please feel free to contact us at service@engwe-bikes.com.
Engwe offers free DPD shipping on eligible orders.
Remote areas and islands are not within the delivery area.
SHIPPING:
All orders are shipped from EU warehouse depending on your location (except some accessories). We offer FREE shipping on all eligible orders. Once your order is placed, you can start tracking your shipment two days later using the following link: https://www.17track.net/zh-cn , and you should receive your order in about 7-10 business days. Please refer to the table below for the countries we ship to and the estimated delivery time.
| Shipping country | Estimated delivery time | Cost |
| United States | 3-7 working days | Free Shipping |
| France | 7-10 working days | Free Shipping |
| Germany | 7-10 working days | Free Shipping |
| Italy | 7-10 working days | Free Shipping |
| Austria | 7-10 working days | Free Shipping |
| Belgium | 7-10 working days | Free Shipping |
| Bulgaria | 7-10 working days | Free Shipping |
| Croatia | 7-10 working days | Free Shipping |
| Czech Republic | 7-10 working days | Free Shipping |
| Denmark | 7-10 working days | Free Shipping |
| Estonia | 7-10 working days | Free Shipping |
| Finland | 7-10 working days | Free Shipping |
| Greece | 7-10 working days | Free Shipping |
| Hungary | 7-10 working days | Free Shipping |
| Ireland | 7-10 working days | Free Shipping |
| Latvia | 7-10 working days | Free Shipping |
| Lithuania | 7-10 working days | Free Shipping |
| Luxemburg | 7-10 working days | Free Shipping |
| Malta | NO | NO |
| Netherlands | 7-10 working days | Free Shipping |
| Poland | 7-10 working days | Free Shipping |
| Portugal | 7-10 working days | Free Shipping |
| Romania | 7-10 working days | Free Shipping |
| Slovakia | 7-10 working days | Free Shipping |
| Slovenia | 7-10 working days | Free Shipping |
| Spain | 7-10 working days | Free Shipping |
| Sweden | 7-10 working days | Free Shipping |
*A notice:
Estimated delivery time is only an estimate for domestic shipping time based on our experience and does not include processing time.
● Processing Time: For "In Stock" products, it typically takes 1-2 business days for our warehouse to complete shipping preparation after the order is placed. Tracking updates may take additional time after the tracking number is created.
● Delivery time: Final delivery time may vary and depends on your local shipping provider. After placing your order, please allow 2 days for processing before tracking your shipment at https://t.17track.net/en and you should receive your order in approximately 3-7 business days.
TRACK YOUR ORDER:
● When your order ships from our warehouse, we will send an email to the email address you left when ordering with your tracking information.
● If you do not receive this email or have any questions about shipping, please contact us at service@engwe-bikes.com.
FOR PRE-ORDERED E-BIKES:
Occasionally we offer PRE-ORDERS on the product page. Please see the product page for detailed information on PRE-ORDER delivery time.
If you have any questions or concerns, please feel free to contact our customer service team at service@engwe-bikes.com.
Thank you!